sounds simple, but it is not working: how to DELETE a Jira ticket

[Sherif Sa]

Folks, this is literally turning me suicidal, although i have done this million times!!!!

how to delete a jira ticket. somehow the option is not available anymore!!!

I am even the only admin in Jira instance, and i even created a projecte with default configurations (didn't change anything). ONLY ONE USER STORY, and still can't manage to delete it!!

PLEASE HELP. am I getting crazy?

[Nic Brough -Adaptavist- · Accepted solution]

To delete an issue, you need to have the project permission to do it.

Admin permission means you can administrate, not do anything you feel like.  But administration includes the ability to change project permissions.

[Sherif Sa]

thank you @Nic Brough -Adaptavist-  to my amazement an admin has less power sometimes and he has to set extra permissions for himself in a project. it is solved now, thanks

[Nic Brough -Adaptavist-]

There's a good reason for this - separation of duty and responsibility.  Plus, it makes things simpler for your admins.

My job as a Jira admin was to maintain, upgrade, and support Jira for our end users.  One example of one of my contracts to do that was at a large financial institution with tens of thousands of active users and a couple of thousand projects.

If I were to do anything in half the projects without asking permission of the owner, I could be jailed.  Some projects had data that I should not be able to see (albeit, "an admin can give themself the right to see it, and they can't support people if they can't see where a problem is, so we have to trust them").

More importantly for me, of the thousands of projects, I only actually needed to see the Jira support, Jira upgrade, Jira add-on (now app) writing projects, and a couple of non-Atlassian projects that were borrowing me because I had other skills they could use.  The rest were pointless noise to me.  So I removed myself and the other admins from all of them, vastly simplifying my team's reporting and paperwork.

Admin should mean admin, not "can do everything"

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Sherif Sa 

Check the permissions. 

AFAIK that's the only permission needed to delete. 

Or use the Permission helper. That will give you the full view of whats happening with delete.

Regards

Aaron

[Sherif Sa]

perfect, thank you @Aaron Pavez _ServiceRocket_  it is solved as you mentioned. I thought admins can do ANYTHING they want

I am a new admin, so, not being able to delete a ticket astonished me

[Matt Doar]

"literally turning me suicidal," - well, that caught my attention! Working with Jira and other tools will have lots of frustrations (and rewards) in the future. But if they feel overwhelming, please also seek help outside a technical forum. Very seriously, you are worth more than any tool.

[Sherif Sa]

thanks Matt. :) it was a long day and i solved many hard issues. it was strange that the simplest task didn't work. but it is all good now