status=done check mark

[이상미]

The status is done, but no check mark appears. How do I get him to show up?

[Kian Stack Mumo Systems]

Hello,

It appears that your resolution is not being set when you enter the Done status. Add a post function to set the resolution to Done.

[이상미]

The current workflow is set to look like a picture... How do I fix it?

[John Funk]

Hi @이상미 - You need to edit the transition(s) going to the Done status. Then click on add Post Function. 

[sukkeong]

As mentioned earlier, you need to set a value in the field 'Resolution'. This can be done either manually or automatically through post-condition on workflow transition.

#1 Manually

Add to the screen used for 'Resolve issue' transition to 'Done' status, the field 'Resolution. Make this field mandatory. When a value is chosen during transition, this will mark the issue resolved, and give the 'check mark'

#2 Automatically

Follow the guide provided by @Kian Stack Mumo Systems 

More guides can be found here

• https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html
• https://confluence.atlassian.com/adminjiracloud/configuring-statuses-resolutions-and-priorities-776636333.html

[sukkeong]

It appears your previous question, https://community.atlassian.com/t5/Jira-Software-questions/complete-check/qaq-p/1325791 is related and is on the same topic.

The answer for both is the same, and answered by others: The 'check mark' on the issue is only set when the 'Resolution' field is set to a value.

How?

#1 Adding the 'Resolution' field to your screen used for transition to the status 'Done'.

If you have administrative permission, add this field to the screen for 'Resolve Issue' transition to status 'Done'. And make the field mandatory. Any value selected will result in 'check mark'

Additionally, you will need to clear this field when transition is made to either status of 'Open' or 'In progress'.

1. Edit the workflow and add a post condition for all transitions to status 'In Progress', using the same link provided before, https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html
2. Repeat for all transitions to 'Open'

#2 Default filling of 'Resolution' field

As mentioned earlier post by @Kian Stack Mumo Systems , add post condition for all transition to status 'Done'

Again, you will need to clear the field when transition is made to either status of 'Open' or 'In Progress'

More information about setting resolutions in JIRA, can be found here

• https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html
• https://confluence.atlassian.com/adminjiracloud/configuring-statuses-resolutions-and-priorities-776636333.html

Side issue

Your workflow has a transition 'Reopen issue' to a issue status that is in category 'Done', as reflected in the same colour green as status 'Closed' and 'Done'