sync 2 JIRA Instance in specific condition

[NEGAR JALALIAN]

Hi , 

need the help of experts here . 

we are planning to syncto 2 from 2 organization . customer and vendor . but we just want to sync these 2 project when component is "XXX". meaning that if component is not "XXX", sync option should be skipped . 

the reason for this syncing is : 

but us (as customer ) and one of our vendors are using JIRA . so there are  duplicated case which needs to be updated in 2 places , both in our JIRA and our vendor . I have been looking in to one of the sync plugin . but not sure if it is possible to define the condition of syncing based on "Component". I have noticed that the syncining condition was based on "Status" and "Issue type".

any one can help? 

[Juan Grases · Accepted solution]

Hello Negar,

If you are using Exalate as your synchronization solution you can configure it to make it work that way. You would also be able to pick when exactly you want an issue to be synchronized on the other side (maybe you would prefer to synchronize when an specific transition is performed).

Exalate is configured through scripting. You write scripts to define the business rules of your synchronization: when a change goes from your system to the remote one and the other way around.

When you receive a synchronisation from the other side ("Create Processor" script), you can decide if ignoring this or not through the script:

if(replica.components.find {it.name == "Component Name"} != null){
        //Update logic comes here
}

If you need any help with configuring exalate plugin, please contact me through the support channels (https://support.idalko.com/servicedesk/customer/portal/8)

Regards,

Juan Grases

[Matthias Gaiser _K15t_]

Hi Negar,

if I understand you correctly, you want to sync issues between two projects only if the ticket belongs to a specific component.

It is possible to sync issues like this with our sync solution - Backbone Issue Sync for JIRA. You can simply filter the issues to be synced by specifying a JQL, e.g. "component = 'Component A'".

For more information how to configure it, you can read our documentation or get into touch with our support team.

I believe, the other sync solutions also have these filter mechanisms.

Cheers,
Matthias.

[Łukasz_Krupa]

Hi,

Similar solution based on JQL is in IssueSYNC.
Or if you like you can replace automatic trigger with on demand trigger (simply button/action to create given issues on remote JIRA).
Another option is to synchronize based on workflow transition - for example, when the issue reach '3rd line support' status. 

Regards,

Łukasz