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the average time of resolution of tickets by month of creation not by moth of resolution ?

Marwan Chariag
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January 20, 2023

Hi,

With Jira we can know the average time of resolution by month of resolution. How can we know the average time of resolution by the month of creation ?

Example:
For example we can know that in July 2022 we resolved  "n" tickets with average time "t". but how can we know the average time of résolution of the tickets created in Mars 2022 and that was solved later ?

Thanks 
Marwan

1 answer

0 votes
Kristján Geir Mathiesen
Community Champion
January 20, 2023

Hi @Marwan Chariag and welcome!

Not sure but have you tried creating a series something like this?

SLA.png

HTH,
KGM

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