I can normally log into atlassian from my phone hotspot but when I connect with the home router suddently I get no response (timeout).
My home IP is 93.39.156.8, could it be that you are blocking it for some reason?
Hi @federico
I suggest you check with the organization admin if they have enabled the IP Allowlist for the Atlassian Cloud products.
https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/
Thank you.
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the issue cleared up without me doing anything after a few hours 🤷♂️
Hi @federico Welcome to the Atlassian community,
Does it happen with all the Atlassian sites you access like jira, confluence or any specific site? Atlassian cloud sites generally accessible publicly without any network/vpn requirements.
Try restarting your router if that helps
hi @Ravina thanks for the prompt reply, I already rebooted the router to no avail, looks like I cannot acess any product from atlassian
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