upgrades problems with jira and confluence not talking to each other

[SherryX]

Hi,

I just upgrade confluence from 3.4.6 to 3.5.17 and jira from 4.2.2 to 4.3, after upgrade the application link, and I tried to open a page in confluence with retrieving jira issues Macro, it shows internal server error with the following log, any ideas? thanks

[500ErrorPage.jsp] Exception caught in 500 page "0:0:0:0:0:0:0:1" does not represent a valid IP address.
com.atlassian.security.auth.trustedapps.IPAddressFormatException: "0:0:0:0:0:0:0:1" does not represent a valid IP address.
at com.atlassian.security.auth.trustedapps.DefaultIPMatcher.parsePatternString(DefaultIPMatcher.java:77)
at com.atlassian.security.auth.trustedapps.DefaultIPMatcher.toAddress(DefaultIPMatcher.java:132)

[SherryX · Accepted solution]

Thanks, Rodrigo. It's the problem IP address and proxy issue. I have already redo the app links and bypassed proxy, it works. Thanks.

[Rodrigo Girardi Adami]

Hello Sherry,

From the error message, it seems that the problem is the IP address. I believe the best is to delete and redo the app links connection between Confluence and JIRA and double check the URL for both applications.

If the problem persists, you may want to open a ticket for Atlassian support at https://support.atlassian.com and they can help you on this matter. :)

Hope that helps!

Cheers,

Rodrigo