Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

using JJUPIN sendHtmlEmail error "key should not be null!" occurs

eric anier2
eric anier
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
August 27, 2014

Hi Kepler,

We need your help, we are encountering the error "key should not be null!" when using sendHtmlEmail routine.

This works fine on our develpoment instance but when we promote it in Prod error below occurs.

We even tried updating the template.tpl to contain only plain text but still error occurs.

normal email notification works, error only occurs when using the sendHtmlEmail routine.



2014-08-28 12:02:30,807 http-bio-8080-exec-11 ERROR ema5177 722x409x1 1h0bb49 10.131.129.2 /secure/CommentAssignIssue.jspa [commons.ivm.routines.SendEmailRoutine] Could not send mail [ex].
com.atlassian.jira.util.dbc.Assertions$NullArgumentException: key should not be null!
	at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:29)
	at com.atlassian.jira.user.DelegatingApplicationUser.<init>(DelegatingApplicationUser.java:20)
	at com.atlassian.jira.user.util.DefaultUserManager.getAllApplicationUsers(DefaultUserManager.java:99)
	at com.keplerrominfo.jira.commons.jira.user.UserHelper.getUserByEmail(UserHelper.java:487)
	at com.keplerrominfo.jira.commons.ivm.routines.SendEmailRoutine.getAdditionalVariables(SendEmailRoutine.java:655)
	at com.keplerrominfo.jira.commons.ivm.routines.SendEmailRoutine.getTemplateTextAndSendEmail(SendEmailRoutine.java:449)
	at com.keplerrominfo.jira.commons.ivm.routines.SendEmailRoutine.executeRoutineEx(SendEmailRoutine.java:302)
	at com.keplerrominfo.jira.commons.ivm.routines.SendEmailRoutine.executeRoutine(SendEmailRoutine.java:121)
	at com.keplerrominfo.jira.commons.sil.AbstractRoutine.execute(AbstractRoutine.java:55)
	at com.keplerrominfo.jira.commons.sil.ASTCallNode.interpret(ASTCallNode.java:68)
	at com.keplerrominfo.jira.commons.sil.SILNode.interpret(SILNode.java:133)
	at com.keplerrominfo.jira.commons.sil.ASTBlock.interpret(ASTBlock.java:27)
	at com.keplerrominfo.jira.commons.sil.ASTForExpression.interpret(ASTForExpression.java:103)
	at com.keplerrominfo.jira.commons.sil.SILNode.interpret(SILNode.java:133)
	at com.keplerrominfo.jira.commons.sil.ASTParseNode.interpret(ASTParseNode.java:37)
	at com.keplerrominfo.jira.commons.sil.executors.DirectInterpreterExecutor.interpret(DirectInterpreterExecutor.java:50)
	at com.keplerrominfo.jira.commons.sil.SILInterpreter.interpret(SILInterpreter.java:104)
	at com.keplerrominfo.jira.commons.ivm.IssueSILInterpreter.interpret(IssueSILInterpreter.java:166)
	at com.keplerrominfo.jira.commons.sil.routines.CallRoutine.executeRoutine(CallRoutine.java:62)
	at com.keplerrominfo.jira.commons.sil.AbstractRoutine.execute(AbstractRoutine.java:55)
	at com.keplerrominfo.jira.commons.sil.ASTCallNode.interpret(ASTCallNode.java:68)
	at com.keplerrominfo.jira.commons.sil.SILNode.interpret(SILNode.java:133)
	at com.keplerrominfo.jira.commons.sil.ASTParseNode.interpret(ASTParseNode.java:37)
	at com.keplerrominfo.jira.commons.sil.executors.DirectInterpreterExecutor.interpret(DirectInterpreterExecutor.java:50)
	at com.keplerrominfo.jira.commons.sil.SILInterpreter.interpret(SILInterpreter.java:104)
	at com.keplerrominfo.jira.commons.ivm.IssueSILInterpreter.interpret(IssueSILInterpreter.java:166)
	at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:130)
	at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:90)
	at com.keplerrominfo.jira.commons.silrunner.UnifiedSilRunner.interpret(UnifiedSilRunner.java:64)
	at com.keplerrominfo.jira.plugins.jjupin.sil.SilPostFunction.execute(SilPostFunction.java:43)
	at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)
	at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)
	at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:564)
	at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:957)
	at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:912)
	at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:450)
	at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:192)  <+1> (ActionSupport.java:165)
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:87)  <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:225) (GenericDispatcher.java:154) (JiraWebworkActionDispatcher.java:152)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)  <+2> (ApplicationFilterChain.java:305) (ApplicationFilterChain.java:210)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)  <+14> (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38)  <+8> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)  <+23> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SiteMeshFilter.java:181) (SiteMeshFilter.java:85) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:61) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+13> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)  <+10> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:74) (GzipFilter.java:51) (JiraGzipFilter.java:55) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+40> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (MultipartBoundaryCheckFilter.java:41) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:87) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:222) (StandardContextValve.java:123) (AuthenticatorBase.java:502) (StandardHostValve.java:171) (ErrorReportValve.java:100) (StandardEngineValve.java:118) (AccessLogValve.java:953) (CoyoteAdapter.java:408) (AbstractHttp11Processor.java:1041) (AbstractProtocol.java:603) (JIoEndpoint.java:312)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)




 Regards,


eric


 

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
		

	
	

	
		

			
		
			
					
		
	
				
		
			
					
		
	
				
		
	
		

	
	


		

	

		

			

	
		

			
		
			
Answer
		
			

     Watch  

		
			

      Like    Be the first to like this  


		
			
    
		
			
403 views
		
	
		

	
	

	
		

			
		
			
		
	
		

	
	


		

	



		

	

	

	






		
			











  


  

    

      3 answers
    




  

  


  







      



        



	

	

	 
	
	
	 
	
	

	

	

	
		

			

			
	

	

		


	

	
		

			

				
					
		

			
 

			

				

					

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

			

	

		

			

	
		
			




 
      
 0  votes  
 
 
 
 
 
  
 
 
 
 

		
			

 
 BejoyA  
 
 BejoyA  August 30, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Hi Eric,


I came across this thread while doing some updates to the knowledge base article - https://confluence.atlassian.com/display/JIRAKB/JIRA+Login+Fails+With+the+Message+-+User+exists+but+has+no+unique+key+mappingbased on the Exception.


I'm not sure if these are related, but if the problem is not yet fixed, could you please execute the diagnostic SQLs and confirm if the root issue is the same?


regards,


Bejoy

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



        



    

      Reply
    

      
       



        



	

	

	 
	
	
	 
	
	

	

	

	
		

			

			
	

	

		


	

	
		

			

				
					
		

			
 

			

				

					

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

			

	

		

			

	
		
			




 
      
 0  votes  
 
 
 
 
 
  
 
 
 
 

		
			

 
 eric anier2  
 
 eric anier 
 Rising Star 
 
 
  
 Rising Star 
 
 Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders. 
 
 Get recognized 
 
 
   August 27, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Hi Radu,


We dont use LDAP this time, we use the built in Jira authentication. Also all our users where encoded thru Jira UI.


I manually check for emply email and full name in user management and i also run the query below and did not find any empty fullname/email.


SELECT *
  FROM cwd_user
 WHERE display_name IS NULL
    OR email_address IS NULL


 


Regards,


eric 


 


 

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



        



    

      Reply
    

      
       



        



	

	

	 
	
	
	 
	
	

	

	

	
		

			

			
	

	

		


	

	
		

			

				
					
		

			
 

			

				

					

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

			

	

		

			

	
		
			




 
      
 0  votes  
 
 
 
 
 
  
 
 
 
 

		
			

 
 Radu Dumitriu  
 
 Radu Dumitriu 
 Rising Star 
 
 
  
 Rising Star 
 
 Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders. 
 
 Get recognized 
 
 
   August 27, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Most probably users imported from LDAP have empty email adresses or full name attributes. As you can see, the exception occurs in com.atlassian.jira.user.DelegatingApplicationUser.


While these attributes are mandatory from JIRA UI, when importing the users from other (external) directories they are not. You need to correct those entries in your LDAP.

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	
		

			

	
		

			

			
	

	

		


	

	
				View More Comments
			

	

	


		

	

	
		

	       	
	 

	
		
	

	       	
		

	



        


              



	

	

	 
	
	
	 
	
	

	

	

	
		

			

			
	

	

		


	

	
		

			

				
					
		

			
 

			

				

					

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

			

	

		

			

	
		
			
		
			

 
 Radu Dumitriu  
 
 Radu Dumitriu 
 Rising Star 
 
 
  
 Rising Star 
 
 Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders. 
 
 Get recognized 
 
 
   August 27, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
I never tried it, but you can filter such users by adding more filters on your LDAP config: 


e.g. add one more and condition to the filter and state that: (mail=*)

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



  Like         
              

              



	

	

	 
	
	
	 
	
	

	

	

	
		

			

			
	

	

		


	

	
		

			

				
					
		

			
 

			

				

					

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

		

			

	

		

			

	
		
			
		
			

 
 eric anier2  
 
 eric anier 
 Rising Star 
 
 
  
 Rising Star 
 
 Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders. 
 
 Get recognized 
 
 
   August 27, 2014         
 

		
	
	


		

	

		

			

	
		
			

		

	
		

			
				
					
					
						
Hi Radu,


We dont use LDAP this time, we use the built in Jira authentication. Also all our users where encoded thru Jira UI.


I manually check for emply email and full name in user management and i also run the query below and did not find any empty fullname/email.


SELECT *
  FROM cwd_user
 WHERE display_name IS NULL
    OR email_address IS NULL


 


Regards,


eric 

					
				
			
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	

		
	
	


		

	

		

			
		

	



		

	
				

			

			
 

		

	
				
				
			

		

	

	

	



	

	


	

	
	
	

	
		

	       	
	 

	
		
	

	       	
		

	



  Like         
              


    

      Reply
    

      
 
  
    
  




  




 
Suggest an answer
 
 Log in or Sign up to answer 
 
  
		
			

		
			

		
	
	


		

			

	
		
			
		
			
		
			

   
 Jira 
  
 Jira 
  
 
TAGS
   


		
			

		
			
  
 
 
 
 AUG Leaders 
 
 
 
Atlassian Community Events
 
 
 
 
 
     
     See all events 
     
     
     
    
  
		
	
	

    
		
    
	
    
		
    
			
    
	
		
			
    
	
    
		
    
			
    
	
		
			

     
     
     
     
      
     
     
     
      
     Community 
          
     
     
     
      
     Forums 
          
     FAQs Forums guidelines 
     
     
      
     Learning 
          
     About learning Resources 
     
     
      
     Events 
          
     
     
     
      
     Champions 
          
     
     
     
     
     
     Copyright © 2025 Atlassian 
     Privacy Policy Terms Security 
     
     
     
     
     
    
		
	
	

    
		
    
	
    

    
		
	
	

    
		
    
	
    

    
	

	
						
    
					
			
    								
		
    
	
    

				
			
		
    
	
    
	
	
	
	
	





    


    
 
     
     
     
     Welcome illustration 
     
     Welcome to the new Atlassian Community 
     
     Online forums and learning are now in one easy-to-use experience. 
     
     By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.