when i attache a file in issue in jira it gives me an error

[ita300]

when users try to attach some files in an issue in jira or while creating issue it gives an error ( an internal error has occurred, please contact your administrator

2.5.0.0

[Alexey Matveev]

Hello,

Have a look at the atlassian-jira.log file for errors.

[Irfan Mazli Mazuki]

Hello @ita300,

Yes, as Alexey have mentioned, do check out the logs to get more details about the error. This should give some clues on what is causing the error and how to resolve it.

One common root cause is the incorrect permission set to the attachments directory. Below are some articles related to Attachments in JIRA. Feel free to read through it for more information:

• HealthCheck: Attachments
• Attaching files and screenshots to issues
• How to enable attachments field on the JIRA create issue screen