I created a sub-task. Then I edited it to change the original time estimate of the sub-task. But this automatically changes the resolution of the status to 'fixed'. Why?
You (or one of the other admins) have added the "resolution" field to the "Edit" screen for that issue type.
Remove it immediately, it's setting the resolution on every issue you edit.
The resolution field should only be added to transition screens, never edit or create (well, ok, there is one case, but generally, no, never)
You gotta cut these issues off at the head! Bam!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks Nic You are right. It was included in the Edit screen which I removed.
You have mentioned that there is one case where it should be added to Edit - can you please explain that case?
Thanks
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
There is a use for having it on "Create" sometimes, but not "edit". There are situations where you create issues for certain processes, where you actually need the resolution set initially. Not many, and it's usually for "retrospective" data where you are logging something that's happened and been dealt with for clarity of history.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Also if you make an csv-import and forgot the resolution-column or other admins edited the worklfow and forgot the resolution field in some transition screens. But Nic is right. Normaly you shouldn't be able to edit the resolution :-)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.