why can't the owner of the automation edit it?

[Daniel Vaksin]

Hey, i'm a site administrator on Jira and I recently ran into a problem where an employee in my company couldn't edit a jira automation rule even though she is the owner and the project's administrator. it gives her the option to "read-only".

It worked in the past and even though we didn't change her roles since then, now all of the sudden she can't manage the project's automation on her account

I've logged into her account and I can see that she can't manage automation in general - in any project, even though she is the owner of the automation and an administrator on these projects

[sekhar reddy]

Hi @Daniel Vaksin 

Please check the owner of automation rule in the System --> Global automations rules and user permissions as well. Site administrator permission is not enough to manage the rules, you need Jira administrator role to edit.

[Valerie Knapp]

Hi @Daniel Vaksin , welcome to the community and thanks for your question. Please can you check this box on the rule and let us know what option is selected?

I know it is a little, 'have you tried turning it off and on again' but you could try to modify who can edit, save, and then put it back to test if she manages to edit.

If this doesn't help, please give us your feedback and myself or someone else will try to assist.

Cheers

[Daniel Vaksin]

tried that, unfortunately it didn't work :(

[Valerie Knapp]

Hi @Daniel Vaksin , thanks for your message and sorry to hear it didn't work.

Please can you share what you are seeing? I don't manage to replicate this issue.

[Daniel Vaksin]

[Valerie Knapp]

Hi @Daniel Vaksin , thanks for your patience.

Please can you check this setting - 

Permissions required for Jira Cloud automation rules | Cloud automation Cloud | Atlassian Support

Is it possible that someone has modified the permissions for this user or for Project Admins in general in your instance?

Cheers

[Daniel Vaksin]

seems like everything is okay in that area