why i cannot create an issue when using send custom email post function?

[Tsol]

Hi,

i'm using send custom email post function in order to send an email to a non Jira user when creating an issue.

In the script runner tests everything works fine.

When i'm trying to do that on production i got the following error:

Error creating issue: Property 'cfValues['Username']' not found

In the email template i'm using the 'cfValues['Username']' in order to take the value of the username custom field.

When i'm not using the post function issue creation has no problem.

The error log is the following:

2012-08-28 17:47:52,257 http-8080-14 ERROR tsol 1067x60808x1 4lg338 10.0.8.115,10.0.8.55 /secure/WorkflowUIDispatcher.jspa [atlassian.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 11 from workflow 110817 on issue 'TST-1533'
com.opensymphony.module.propertyset.PropertyImplementationException: Property 'cfValues['Username']' not found
	at com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.getType(OFBizPropertySet.java:162)
	at com.opensymphony.module.propertyset.AbstractPropertySet.getAsActualType(AbstractPropertySet.java:83)
	at com.opensymphony.workflow.util.DefaultVariableResolver.getVariableFromMaps(DefaultVariableResolver.java:53)
	at com.opensymphony.workflow.util.DefaultVariableResolver.translateVariables(DefaultVariableResolver.java:90)
	at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1038)
	at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)
	at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:564)
	at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:894)
	at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:850)
	at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:449)
	at com.atlassian.jira.web.action.workflow.SimpleWorkflowAction.doExecute(SimpleWorkflowAction.java:30)  <+1> (ActionSupport.java:165)
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)  <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:221) (GenericDispatcher.java:185) (JiraWebworkActionDispatcher.java:153)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)  <+10> (ApplicationFilterChain.java:290) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)  <+24> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SiteMeshFilter.java:129) (SiteMeshFilter.java:77) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:71)  <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SecurityFilter.java:234) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (BaseLoginFilter.java:157) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:71) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (UrlRewriteFilter.java:738) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)  <+47> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ActiveRequestsFilter.java:346) (ActiveRequestsFilter.java:463) (ActiveRequestsFilter.java:173) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (JiraStartupChecklistFilter.java:75) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (StandardWrapperValve.java:233) (StandardContextValve.java:191) (StandardHostValve.java:127) (ErrorReportValve.java:102) (StandardEngineValve.java:109) (AccessLogValve.java:554) (CoyoteAdapter.java:298) (Http11Processor.java:859) (Http11Protocol.java:588) (JIoEndpoint.java:489)
	at java.lang.Thread.run(Unknown Source

[Tsol · Accepted solution]

Issue creation was interrupted because the way that i was looking for the cf value was wrong. So the next post functions weren't executed. The correct syntax for taking the value of a custom field in the email using the send a custom email post function is:

<% out << cfValues['cf_name'] %>

[JamieA]

Yeah, cfValues is indexed by field name not by cf ID. I thought this would be easier for non-techies and might make things more portable when moving configurations from dev to prod etc.

[Tsol]

The default one

[Andy Brook [Plugin People]]

What mail handler are you using?

[Tsol]

I've also tried a workaround that i found on the wiki

<% out << cfValues['customfield_xxxxx'] %>

but gives a null value back