Read a e-mail and fill fields using API rest

[Douglas Oliveira]

Hi!

I am triying to do the Jira read a e-mail and fill fields with the data in the body of e-mail, for exemple, in body of email always will have:

Name: ------

Email: ---------

Phone number: -------

Start date: -------

Due date: -------- 

I have this fields im my task and i want wich Jira fill the fields with this data.

In another ask, someone suggested me to use a rule wich read the description of the  task but the information would be redundat, but a friendy talked to me wich maybe i get it using a JSON in API rest, its possible? 

[Bill Sheboy · Accepted solution]

Hi @Douglas Oliveira 

You could use the built-in email handler features of Jira to create your issue.  Please review this documentation for more information:
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

And also, if once the issue is created you need the information from the email (e.g. in the issue description) parsed further, please review the features of automation rules:
https://www.atlassian.com/software/jira/guides/expand-jira/automation

Kind regards,
Bill

[Douglas Oliveira]

Hi @Bill Sheboy Thanks for the feedback!

I don't wanted to created a rule for read the descriptiom but in last case is a option.

I saw the documentation :

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

But dont find anything, similar how to converter the body of email in fields. 

[Bill Sheboy]

Douglas, I do not believe the built-in email handlers are very sophisticated in splitting/mapping data.  This is why I suggested an automation rule also.

Other alternatives are to build your own email handler or to investigate the ones available for purchase in the Atlassian marketplace: 
https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=email

[Douglas Oliveira]

@Bill Sheboy ,I will try build a email handler, or other integrations, i already use another apps, but if i dont get it, i will use a rule for recognize the description  

thanks for your helpfulness.