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Read value from Description field to assign during clone

Mintu K Singh September 3, 2019

New issue gets cloned from a Service Desk to a project with summary, reporter and Description only, where most of the project details are present in Description field in a form of table. (Example attached below).

Is there any possible way to read Description field table values and assign it to fields during clone?

Requirement - Read Description for Project Code and assign PR00001 to Project code field during clone.

 

 

Request Type

: Others

​Request For

: ​Existing Environment

​Project Name

: ​WP Performance Improvement

​Project Code

: ​PR00001

​Project Description

: ​This is an initiative to look into opportunities for performance improvement.

Target Completion Date

: ​30/09/2019

*​​Person Initiating Project*

: ​John

​Solution Architect

: ​Mark

​Business PM

: ​

​Project Team

: ​

Impact

: ​Others

Comments

: ​

 

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