Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Real time chat Suport

Edwin De Angel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 2, 2025

Is there any real-time chat support to talk to a human agent about a Jira bug or issue?

 

2 answers

1 vote
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 2, 2025

Hello,

Welcome to community :) 

As what to Mohan said, if your instance is eligible for chat support you would get two options below

Screenshot 2025-06-03 at 11.15.49 AM.png

 

Here talk to support would give you option for chat and submit ticket would be the offline ticket method

Thank You,

Prachi

1 vote
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 2, 2025

Hello, Good day. Please access https://support.atlassian.com/contact/ and select the affected product. You will get option to submit ticket and talk to support option

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events