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Receive notification when a ticket is escalated to a component?

Robin DiNunzio April 24, 2015

Is it possible to receive a notification when a ticket is escalated to a component other than setting up a subscription?

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Deleted user April 24, 2015

You can create a post function script (send custom email or fire an event) in the transition to "Escalate this issue" or whatever you want to call it. 

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