Record of Transitions Missing in some issues

[Deleted user]

In some issues, transitions through a workflow are not being recorded in the "Transitions" tab of the issues, preventing queries from working properly. 17th June transition between statuses were recorded and so with 19th june, but 18th june was not recorded. What is the miss here?

[Radek Dostál]

Can you check the workflow and specifically look for the post-functions - does it contain 'Update change history for an issue and store the issue in the database.'?

The default post-functions should be 5:

 - set issue in destination status

 - add comment if one was provided

 - update change history

 - re-index issue

 - fire a notification event

Another thing - was the issue being transitioned in a "natural" way or was it pushed through a script, plugin, automation? Using Java API issue history can be skipped.

Is this reproducible? I really don't think that it skipped saving issue history because it had a rainy day - there should be a better reason for it.

[Radek Dostál]

Ah one more thing that I just realized.

Transitions come from the JSU plugin - was it disabled/missing by any chance?

Does re-indexing the project refresh the data?

Can you confirm that the 'History' tab contains the status change history, and it is just the 'Transitions' tab that seems to be missing it? 

[Deleted user]

Hi! I have confirmed the post-functions of the transition and it looks good. It does have the Update change history post function added. Also, there were no issues with JSU plugins at that moment on 18th june because there are multiple projects which uses JSU and no one else reported any issues. With this ticket, the status change history was recorded in the "History" tab but not in the "Transition" tab.

Should we try re-indexing the project and see if it works? 

Let me know if there are any other workarounds for this

[Radek Dostál]

Re-indexing is worth a try for sure. You should be fine with just a project re-index, no need for a full instance one, but if you are fine just doing the whole instance re-index that's probably a bit safer.

I would also try to replicate this again by creating a new issue and doing exactly the same changes to it as on your problematic issue - to see if it will have be the same or different.

[Melik Akoğuz]

Hi @Radek Dostál

I have the same situation. Transitions missing in some issues. There is a transition that comes from the JSU. Did you find the cause and solution to the problem?