Redirecting the user from Jira software to JSM Form

[Arunajyothi Samala]

Hi,

1. When I create a Feature issue type, select "capex" as option for "Type of Work" field, summary, description, and click on create, then we should navigate the user to JSM Form with prepopulated details from Jira Feature

[Mark Segall]

Hi @Arunajyothi Samala - There is no native capability like this.  There might be something on the marketplace that can be done, but natively, the easiest thing to set up is to use Jira Automation to have it send a comment to the reporter with a link to the JSM portal and then close out the issue.

If you're interested in this, it would work like this:

• TRIGGER: Issue Created
• CONDITION: Issue Field Condition
  • Type of Work = Capex
• ACTION: Add Comment
  Add something like this:
  

  • As a Capex type of work, you'll need to raise a request [YourURL|HERE]. This issue will be closed as we have a different process for handling Capex requests.

• ACTION: Transition Issue (To Closed)

[Arunajyothi Samala]

Hi Mark

Thanks for your reply, I can redirect the user to the JSM portal using a comment, but will it be possible for me to capture some values from the custom fields of the Jira Issue and pre-fill those values on JSM form?

I know this is not a built in function in Jira but my main concern is that the Jira and JSM instances are separate and I need to redirect the user as well as pre-fill fields on the JSM side.

Please let me know if you need any other details.

Thanks

[Mark Segall]

You can have automation create a new request and copy the necessary data over. However, as a customer, they would not be able to edit this information.  However, you could create a form and then a second automation that attaches the form in edit mode to the newly created request.  This would allow the individual to open the request on the portal and edit their information.