Redmine (plan.io) import fails with anonymous users

[Peter Reiser]

Hi community - we are migrating a large Redmine (plan.io) site to Jira and using the Redmine importer with Jira Core Version 8.3.5 

It worked well but as soon as a ticket has an anonymous user as author then the importer crashes. 

Do you have any hints how to fix this ? 

Many thanks and best regards

Peter

com.atlassian.jira.plugins.importer.redmine.RedmineRemoteException: 
	at com.atlassian.jira.plugins.importer.redmine.RedmineClient.getUserName(RedmineClient.java:387)
	... 45 more

[Leonard Chew · Accepted solution]

It seems the importer just can't handle that.

com.atlassian.jira.plugins.importer.redmine.RedmineClient.getUserName(RedmineClient.java:387)

If you have access to your Redmine database, I would suggest to update all "user-less" redmine-issues with a dummy user, so that the import works. 

[Peter Reiser]

Hi Leonard - thanks for your answer.

That's me current plan. But I was wondering if there is another way to fix it 

[Leonard Chew]

You would have to patch your Redmine-Import Module in your Jira System for it to work, so it is very unlikely to be successful with that.

I'm sure Atlassian would appreciate it however, if you'd report the bug in the Redmine Importer

com.atlassian.jira.plugins.importer.redmine.RedmineClient.getUserName

[Peter Reiser]

We could fix the problem by adding a login for anonymous user in Redmine via direct database edit

...
<login>anonymous</login>
<firstname/>
<lastname>Anonymous</lastname>
<name>Anonymous</name>
...