Remove admin

[Gui Ávila]

Hello. I am trying to remove a user that has "Org and site admin" labels, but I get the error "I get the error "Unable to revoke site access".

When I open the user details, I see: "This user is a organization administrator, and their privileges cannot be modified."

I tried to follow the steps in this thread:

https://community.atlassian.com/t5/Atlassian-Access-questions/How-do-I-remove-an-organization-admin/qaq-p/1140954

But that did not work, because when I go to admin.atlassian.com > Settings > Administrators  the only user is myself. There is no other user there.

Could you please help?

Thanks,

Gui.

[Andy Heinzer]

Hi Gui,

You cannot actually remove an organization admin if it is the only remaining such org admin.  Instead you first need to add another user to be an organization admin.  You can do that by following the steps in Set up an Atlassian organization: Make a user an organization admin.

Once that is done, then that new org admin user can sign into admin.atlassian.com and manage that organization (ie that user can remove your account as an organization admin).

Does that help?

Andy

[Gui Ávila]

Hello Andy. Thanks for your help. But when I do that, the only user there is myself: http://prntscr.com/ta52qu

But then, when I click here http://prntscr.com/ta532a I see this: http://prntscr.com/ta53dp

I am not understanding.

[Andy Heinzer]

Hi Gui,

Thanks for those screenshots.  I can see better what is happening here.  Your account is showing as both a site-admin and an organization admin from what I can see from internal tools.  Marco's account is only a site-admin now. 

But it I can understand the confusion as it appears within the Jira manage users that Marco's account still appears as an organization admin.  Marco is still listed as a billing and technical contact for that particular Cloud site, however I don't believe his account should be shown as an org admin anywhere.  In turn I'm going to create a support case so we can investigate this further.

Please see this request in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-585075

With your consent on that request we can investigate this further to better understand the expected behavior here.

Andy

[Gui Ávila]

Thanks Andy. Just commented there. Thanks!

[John Funk]

Hi Gui - Welcome to the Atlassian Community!

That's probably because you have a Free account. Let me see if I can get someone from Atlassian to help you.