Remove issuetype from scheme without moving already created tickets

[AgileHappyLearner]

I have an issue type scheme with an issue type that I don't want the teams use anymore. I tried to remove it from the scheme but Jira asked me to move them to a different issue type before removing, I wouldn't like to move them I just want to prevent people from using this issue type but maintain the already created. What can I do? Thanks in advance!

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @AgileHappyLearner 

It's not possible., as an issue must pertain to a type that exists within the project.

Check a similar post here: Changing issue type schema without migrating old issues

Possible workarounds:

• Workflow condition to prevent issue creation.
• Create a new project a migrate the data
• Third-party apps like Scriptrunner's Behaviours to remove the issue type option.

Hope this helps

Best regards

Sam

[AgileHappyLearner]

Thanks @Samuel Gatica _ServiceRocket_

I created a validator in the transition "Create" to no allow the creation of tickets with the issuetype I wanted to remove.

[Jovin]

Hi @AgileHappyLearner 

Unfortunately there is no way to "deactivate" the issue type, you'll have to move them to a new issue type.

You could create an automation rule like the below if you absolutely have to keep that issue type present:

• Trigger: Issue created
• Action: Send email to reporter
  • Include as much of the details as you want to prevent loss
  • Advise it has been deleted and not to use that issue type
• Action: Delete issue

The alternative would be that instead of deleting/sending an email, you could have it clone the issue to the correct type and delete the original.