In Jira we can choose between "share with customer" and "comment internally" while adding comment.
Is there a way to default to only share with customer?
Can we apply this to particular projects in Jira or will it change globally ?
Hi @Sushmitha ,
please try the following plugin https://marketplace.atlassian.com/apps/1217337/doublecheck-for-jira-service-desk?hosting=server&tab=overview otherwise you can put in place a javascript in the announcement banner that hide that button.
Hope this helps,
Fabio
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