Remove the default canned response

[Rob B]

We have upgraded to Service desk 4 and we have noticed the new canned response when adding a comment. The default seems to be...

Hi Reporter,

Regards, you,

Can this be removed?

[Rob B · Accepted solution]

I found the problem! It was scriptrunner v 5.5.2.1.

I installed the latest version 5.5.5.1 which stopped it from auto populating.

[Ed Gaile _Atlanta_ GA_]

Hey Robert -

you should be able to modify or remove the response by going to your JSD project --> Project Settings --> Customer notifications.  There are default rules for different activities (i.e. comment created).

Hope that helps.

-Ed

[Rob B]

Sorry there may be some confusion. Im talkin about the canned response in the comment box....... This appears as soon as i click into the comment box.

[Ed Gaile _Atlanta_ GA_]

Ah ok - you used to be able to go into your profile and turn pre-populated comments off if you were a service desk agent. Not sure if Atlassian has removed that option as of now. I'll dig on that one.

[Sibel Avcı Sehlikoglu]

Could you please provide the details about how I can turn off  "pre-populated comments" for all of our Service Management Agents ?