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Reopen Tickets Workflow

Julie Rose
Julie Rose March 23, 2018

Would anyone know if it is possible to add some rulings around reopen tickets.

What I would like to achieve is:

If a ticket is reopended after 5 days of the ticket being closed, it creates a new ticket and links the original ticket to the new ticket.

Thank you

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Alexey Matveev
Alexey Matveev
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March 23, 2018

I think you need a plugin for the solution like Power Scripts, ScriptRunner, Automation for Jira, Workflow Toolbox.

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