Report for Time taken for resolution for every issue

[MahanthPrudhvi]

Hi..... Is it possible to take a report which shows time taken by every issue created between certain time period to get resolved(time between Issue created and closed).

Thanks

[Jack Brickey]

Hi @MahanthPrudhvi , have you looked at the dashboard gadgets? What type of report are you looking for precisely? If you wanted to see a filtered list of each issue and the time it took between created and resolved then you would need to create a custom field and use automation to update that field.

[Jack Brickey]

Just my $0.02...

before investing time/$ into addon apps let's first understand your exact requirements. Then we can assess if there is a reasonable OOTB solution and if not you then you will be in a better position to assess the Marketplace solutions.

[MahanthPrudhvi]

Hi @Jack Brickey Sorry for the delay. My requirement is I need a report which shows Time between Issue created and resolved( time taken to get resolved) for every issue( I think you got it right) . Can you give more details about how to set custom field and automation to obtain such report 

Thanks

[MahanthPrudhvi]

Hi @Jack Brickey Can you explain in detail how to set up custom field and automation for above mentioned reports.

Thanks.

[Hannes Obweger - JXL for Jira]

Hi @MahanthPrudhvi

if you're open to solutions from the Atlassian Marketplace, this would be easy to do with the app that my team is working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called “smart columns” that aren't natively available, including Time between created and resolved.

This is how it looks in action:

Note that this just works - there's no scripting whatsoever required. You can also use different display formats (e.g., number of days, number of hours), and export your issues to CSV or XSLX in just one click.

Any questions just let me know,

Best,

Hannes

[Mehmet A _Bloompeak_]

Hi @MahanthPrudhvi

As an alternative, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Note: If you are interested in cycle and lead time, you can have a look at the article below.

Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters

Hope it helps.

[Emre Toptancı [OBSS]]

Hello @MahanthPrudhvi ,

If you are OK with using a marketplace app for this, our team at OBSS built Timepiece - Time in Status for Jira for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.

       

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

  

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

[Madhu_RVS]

Hi @MahanthPrudhvi 

If you are open for a mktplace solution, you can try out our plugin,

Time in Status Reports 

The add-on provides the time in each status for the entire lifecycle of the issue, including the average time.

You can group multiple statuses and only include the ones you need to define a total combined time in those statuses. This will help you find the resolution time for your issues.

Do try it out.

Disclaimer : I work for RVS, the vendor for this app