Reports -> CFD -> negative Work?

[Ilja Thieme]

Hi All,

one of the things I do as a Agile Coach in any given new environment is that I take a look at the clients Jira implementation and the reports. One thing I have never seen before is displayed in the first image below and my question is: WTF? I'm utterly confused. I need your help figuring out what's going on!

• How can it be that Jira is displaying "negative work" in the CFD? (Bottom chart)
• Why are the different statuses displayed at the top left but ignored in the CFD?
• What needs to be done in order to fix the CFD?
• What further information do you need?

Great many thanks

[Bill Sheboy]

Hi @Ilja Thieme 

What you are showing appears to remove the completed / done status values from display...and thus it is no longer a CFD.  Is that correct?

Regardless of that situation, and back to your question:

There is an old, open defect for this symptom of negative issue counts when the issue workflow contains recursive transitions.  Please see the defect below, and note the described impact on the built-in CFD chart, and then check your project's workflows to learn if that is the cause.

https://jira.atlassian.com/browse/JSWSERVER-12122

Kind regards,
Bill

[Ilja Thieme]

>What you are showing appears to remove the completed / done status values from display...and thus it is no longer a CFD.  Is that correct?

That is correct in a sense that the removal of the done state for this report made the issue better visible.

Her is another example: 

The corresponding board is configured this way:

In the workflow (they have 4 for this project based on Issuetype) at least one WF contains what you mentioned, the recursive state transition:

[Bill Sheboy]

That recursive transition may be the cause, and the "work-around" from the support team may not be helpful for some teams as it states to remove the loop.

Perhaps work with your site admin to contact Atlassian Support to learn if they have any other work-arounds or suggested fixes: https://support.atlassian.com/contact/#/