Request for Assistance with Subscription Payment Issue

[Sang Nguyễn]

I am a student and have been using Atlassian’s services to support my studies. Unfortunately, I have not actively used the services for some time and was unaware that my account required payment details to maintain the subscription. I was informed that the total estimated bill is USD 51.00 (excluding tax), which is a significant amount for me as a student with limited financial resources. For example, I would be grateful if it is possible to downgrade to a free plan, pause the subscription, or cancel it to avoid further charges, as I am unable to afford the current cost. Please let me know what steps I can take to address this issue or if there are any student-specific plans or discounts that I might be eligible for. I truly value Atlassian’s tools and want to resolve this in a way that works for both sides.

[John Funk]

Hi Sang - Welcome to the Atlassian Community!

Here are the guidelines to downgrade to a Free subscription. 

https://community.atlassian.com/forums/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2299949

[Prachi Bolar]

Hello Sang,

Welcome to community :) 

Incase you have any issues while trying out the steps, you can reach out to the Atlassian billing team here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ and they can help you downgrade the plan as well 

Thank you,

Prachi