Request for get information about Count of Assignee in Jira Ticketing System

[Huseyin Ozel]

We are using Atlassian ticketing system Jira.

We need to have information about How many Assignee assigned for a ticket. (Count of Assignees)

Counting for each ticket one by one is not help for us. Because we need to have this information frequently. We are planning to use this information as a column in  Dashboard

[Kai Krause]

Hi and Welcome, 

you can use on a dashboard the Issue statitics gadget and cosse the type assignee . configure it to your needs 

Its build in . Hopefully it matches your requirements. 

BR
Kai 

[yoppy rizaldi]

hi @Huseyin Ozel

First, you must create a filter for the data that will be displayed on the dashboard.

you can go to the issue in the navbar :

then you can pick assignee:All in the filter issues :

and you click button save to filter :

create your dashboard in the jira navbar and then you choose Manage Dashboards and then you click button create new dashboard :

 

then click "add a new gadget" with the blue text :

search gadget two dimention and add gadget :

then you can input your filter in the saved filter colum then search assignee in the column YAxis:

result :

[Utkarsh Agarwal]

Hi @Huseyin Ozel 

Welcome to the community!

Default Assignee field only holds one user at a time and doesn’t provide a built-in way to count how many people have historically been assigned to an issue. But you can achieve this natively using Jira Automation with two custom fields.

Here’s how:

1. Create two custom fields:
   • A Multi-user Picker field (e.g. All Assignees)
   • A Number field (e.g. Assignee Count)
2. Set up an Automation rule:
   • Trigger: Field value changed → Assignee
   • Condition: All Assignees does not include current assignee
   • Action 1: Add the current assignee to All Assignees using advanced JSON:

   • {
     
     "update": {
     
     "customfield_XXXXX": [
     
     { "add": { "id": "{{assignee.accountId}}" } }
     
     ]
     
     }
     
     }

   • Action 2: Set Assignee Count to:

   • {{issue.All Assignees.size}}

This way, the count increases only when a new unique user is assigned. You can then display Assignee Count in dashboards using the Filter Results gadget.

Hope this helps!

Kind Regards
Utkarsh