Request to get issues from jira api results in timeout.

[muhammad_mansoor]

When I try to get issues for more than month, request results in timeout. Is there any best alternative to it that will not affect the performance?

[Daniel Eads · Accepted solution]

Hi Muhammad,

There's several things that could be at play here.

• Do you have a reverse proxy configured in front of Jira? Apache, nginx, etc may have a default timeout value that you need to increase for your API call to complete successfully.
• Is the server you're running Jira on underpowered (not enough RAM, fast enough disk, enough processors, etc) or do you have Jira configured to use enough heap? Check out the sizing guide (written for Jira 6, inflate the numbers a little bit) to see if you may be under-resourced.
• Can you reduce the number of issues returned in the API call, or reduce the number of fields you're trying to retrieve?
• Can you paginate the results (retrieve smaller sets of issues at a time)? See this previous Community post for an example of pagination.

Cheers,
Daniel

[muhammad_mansoor]

Thanks @Daniel Eads for your response. Reducing the number of fields solved my problem.