Require salesforce jira connector for multilingual support

[Sonal Nagpal]

Since my support agents work across different geographies, is there a suitable Salesforce Jira integration that provides in and out multiple language support

[Syed Majid Hassan -Exalate-]

Hi @Sonal Nagpal

This is Majid @ Exalate. 

Yes this should be very doable using an integration app such as Exalate. The configuration allows you to automate the entire workflow between the two systems and also allows for an extremely granular control. If you provide some more details around your use case, maybe I can add specific details here of how you would achieve the entire integration. 

Let me know if you want further information and I would be happy to assist. 

Thanks

Majid

[Jashandeep Kaur]

Hi @Sonal Nagpal 

While there are several Salesforce-Jira connectors available in the market, the support for multilingual capabilities may vary depending on the specific connector you choose. Some connectors may provide options for customizing fields and mappings, allowing you to handle multilingual data more effectively.

One such option is Sinergify. This connector supports 18 languages supported by Salesforce. You can view the admin panel in the language you have selected. When it comes to multi-lingual support, Sinergify has implemented several features to address this need.

 Sinergify offers language mapping functionality. This feature allows users to define specific language mappings between Salesforce and Jira. By configuring the appropriate language mappings, you can ensure that data is synchronized accurately across both platforms, regardless of the language used.

I hope it helps.