Reset password email is not received

[MalekBelkahla]

Hello,

The user has forgotten their password and is not receiving any emails when attempting to reset it.

[MalekBelkahla]

Hi Trudy and thank you for your answer.

Please find below my answers:

1.Has the user historically received notifications from Jira via email at that email address? --> Yes he received

2-  Is the user still currently receiving other emails from Jira or other Atlassian products at that email address?

--> No, currently he is not receiving emails from Jira or other Atlassian products.

Could you please check if there any blocks or suppression from your side?

Thanks

[Andy Heinzer]

Just to close the loop here, I cleared the suppression for this account yesterday per https://community.atlassian.com/t5/Jira-Work-Management-Questions/Not-receiving-email-for-password-reset/qaq-p/2790432

[Trudy Claspill]

Hello @MalekBelkahla 

The is a community of users. We are not members of the Atlassian support team. We don't have access to other user's accounts or products.

Are you using a paid subscription or a free subscription?

If you are using a paid subscription your Jira Administrators should open a support case directly with Atlassian to see if the email is blacklisted. They can do that at https://support.atlassian.com/contact/#/

[Trudy Claspill]

Hello @MalekBelkahla 

Has the user historically received notifications from Jira via email at that email address? Is the user still currently receiving other emails from Jira or other Atlassian products at that email address?

Note that this is a user community. We can offer suggestions for debugging your situation, but we don't have administrative access to your system or Atlassian accounts.

If you want to contact Atlassian support directly, that should be done through their support site at

https://support.atlassian.com/contact/#/

That will be available to Jira administrators if you are using a paid subscription.