Your question isn't clear, but let me try to answer what I think you are asking.
The Resolution field is what tells Jira whether an issue is Open or Closed. The name on the status has no bearing on whether Jira thinks the issue is Open or Closed, only whether the Resolution field has a value or is empty, which is shows as "Unresolved"
ln each workflow, you should make sure that the Resolution field is set to a value when entering a status that you consider to be "Closed". If you allow a transition from a "Closed" status to an "Open" status, you need to clear the Resolution field.
To set the Resolution field, you have 2 choices:
- You can have a transition screen with the Resolution field on it. This will allow the user to choose the Resolution that is appropriate for the ticket. If you do this, you should add a validator that will make Resolution a mandatory field so that the user can ignore it.
- You can create a post-function that sets the Resolution field to a specific value (e.g. "Done" or "Canceled").
If you have a transition that moves from a status that is considered Closed to an Open status, you should add a post-function to clear the resolution field, which "reopens" the ticket for Jira.
I hope that helps.
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