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Resolution always showing wont do if I didnt select wont do

Katelyn Melanson
Katelyn Melanson July 28, 2023

One of the projects under our company has started setting every resolution to be wont do when we are canceling a ticket. THere are no post functions on the workflow. Anyone else having this issue? 

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Ste Wright
Ste Wright
Community Champion
July 28, 2023

Hi @Katelyn Melanson 

Could you check one of these issues, and see who is setting the resolution? Is it a user or "Automation for Jira"?

One alternative option is that an automation rule is setting the resolution instead of a post-function.

If not, could you provide a screenshot of your workflow, and the post-functions for that specific transition?

Ste

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 28, 2023

Welcome to the Atlassian Community!

Does the transition have a screen associated with it?

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