Resolution always showing wont do if I didnt select wont do

[Katelyn Melanson]

One of the projects under our company has started setting every resolution to be wont do when we are canceling a ticket. THere are no post functions on the workflow. Anyone else having this issue? 

[Ste Wright]

Hi @Katelyn Melanson 

Could you check one of these issues, and see who is setting the resolution? Is it a user or "Automation for Jira"?

One alternative option is that an automation rule is setting the resolution instead of a post-function.

If not, could you provide a screenshot of your workflow, and the post-functions for that specific transition?

Ste

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Does the transition have a screen associated with it?