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Resolution field

Haroon Habibi October 7, 2022

I have noticed in my project that moving a ticket into Review also changes the Resolution field to Done, which is not correct. Can I change this? or fix this?

3 answers

2 votes
Mikael Sandberg
Community Champion
October 7, 2022

It sounds like you have a post function in the workflow that sets the resolution. You can change that if you edit your workflow and remove that post function.

0 votes
Fabio Racobaldo _Herzum_
Community Champion
October 9, 2022

Hi @Haroon Habibi ,

there are two option : or a workflow post function in trasition that moves ticket to Review or some type of Automation. 

Please verify on your hand with a JIRA Admin.

Fabio

0 votes
Nic Brough -Adaptavist-
Rising Star
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October 7, 2022

You might also have put the resolution field on a screen that the transition uses.  This will also resolve the issue, as the resolution can't be left empty on any screen that amends an issue.

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