Resolutions are not stored

[Ana Martins]

Hello,

New to Jira here. I setup the resolution screen to appear in all transitions to done. This part works, everytime I "close" an issue the resolution screen appears. But if I chose a resolution different from "done" e.g. duplicate or fixed, this is ignored and the resolution is always stored as "done". Can someone help me out? I am not sure how to troubleshoot this.

Thank you!

[Bharadwaj Jannu · Accepted solution]

As Rahul Suggested, you check any postfunction directly updating the field.

in the above check Resolution set to Done

or check any other postfunction which generates ISSUE_UPDATED event. It triggers all event listeners which listen the event and may change Resolution their also.

[Rahul Aich [Nagra]]

Check the workflow post functions if there is any function which sets the resolution to done for that transition. That is the only way resolution is getting set to a default value every time and overwriting yours.

Rahul