Resolved Issues Status Mapping

[Brad Rutledge]

For my project an Issue will end its lifecycle as either Done or Rejected. However this creates a problem for me as whilst the Done status automatically changes the Resolution to Resolved the Status Rejected does not. I am using Done to define an Issue that was delivered against the problem statement and Rejected for those Issues that we chose not to progress and Closed. I want them to show as Resolved and then for the final status to show as one or the other. I know that a final step can be to change the Resolution on the Issue to Resolved but this requires a manual step which has a high likelihood to be missed. Is there any other Status in JIRA thar like Done will move the resolution to Resolved?

[Kian Stack Mumo Systems · Accepted solution]

@Brad Rutledge, 

You need to add a post function to the workflow transition leading to Rejected that will set the resolution.

https://confluence.atlassian.com/servicemanagementserver/post-functions-1044784443.html

Thanks,

Kian