Resolving resolutions

[Jan Voorsanger]

I read that no ticket is really closed (even if done or rejected) until the resolution has been fixed.

Unfortunately, I have no idea how to set the resolution: neither in the ticket configuration, nor from the issues list. 

A) does this matter?

B) if so, how to do it?

Thanks.

[Joe Pitt]

Your workflow should do one of two things, 1. In the transition to done/closed have a screen  with the resolution field presented so the user can select the correct resolution, or 2. In the post process of the transition automatically populate the transition field. DO NOT PUT THE RESOLUTION FIELD ON THE CREATE OR EDIT SCREEN. Any time the field is presented it MUST be filled out. 

[Dave Mathijs]

Hi @Jan Voorsanger welcome to the Atlassian Community!

Have a look at this knowledge base article for more info: Best practices on using the "Resolution" field

Note that you need to be a Jira Admin adn ensure that you have the Make Bulk Changes global permission. This KB article is for company-managed projects.