Restoring a deleted ticket

[Abiola Babajide]

Is there any new development on the above as it seems most of the answers online are quite old

[Joe Pitt]

@Abiola Babajide If you mean by 'development' JIRA has always been this way and I seriously doubt it will change. 

The basic answer is: 

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

[Sandesh Shetty]

@Abiola Babajide 

If you have backup, you can restore from the backup. It seems still we dont have any other option to restore the deleted ticket.

[Abiola Babajide]

Thank you for the response @Sandesh Shetty

Can you point in the right direction of the process and perhaps how to restore one to a few tickets that may have been deleted.

Thanks

[Sandesh Shetty]

@Abiola Babajide I mean if you accidently deleted some ticket, then if you have taken backup earlier - you can restore those ticket by restoring process. But there is no stright forward option like restoring a deleted ticket.