Restrict access to tickets based on the custom field value selection

[manikanta ch]

Hello Alll,

We want to restrict access to tickets based on the custom field values selection.

For Example - we have a custom field(single select) called Partner and it has options 1,2,3

Tickets will be created in Project by 3rd party partners. there are 3 users of 3rd party partners, each partner has there own value in the Partner field. If 3rd party partner 1 created a ticket with a selection of Partner 1 option, the ticket has to viewable only to him and other partners should not see the other partner tickets.

We have a script runner installed in our instance. Please help me with the script if any one done this before.

Thanks in advance,

ch

[Marek Soukup]

Is there a reason why you don't want to use security levels (https://confluence.atlassian.com/jirakb/issue-security-levels-locks-issues-from-all-users-636421142.html)? It sounds it is a perfect solution for you.

If you need more info, feel free to ask.

ms

[manikanta ch]

Hi @czsup ,

Thanks for reply. Could you please provide me more details, how to set the security level on issues with the URL you shared?

Thanks,

ch

[Marek Soukup]

Hi,

sorry, I post wrong link. I didn't find documentation for cloud version, but it is the same https://confluence.atlassian.com/adminjiraserver072/configuring-issue-level-security-829827025.html.

It is another scheme you can create to define permission to individual issue, not only a project.

ms

[manikanta ch]

I know about the Issue security level scheme. How can we define custom field values in the scheme?

[Marek Soukup]

My question was, if you can exchange custom field with definition of a partner to security level. It is not possible to have security level for each partner?

If not, you can select value of partner from custom field and then set security level according this value by post-function in a workflow.

[manikanta ch]

It worked with Script runner post function "Set issue security level depending on provided condition".

Thanks for the suggestion.

[Srikanth Gogineni]

@manikanta ch 

I have the same situation. could you help to provide the security level and the condition that you have configured .