Restrict the number of users of a specific JIRA add-on - Projectrak

[Shashank Gaurav]

Hi All,

Currently the JIRA instance which my team is using has 210 users, but if I want to restrict the number of users for a specific add-on (Projectrak) to 10 (given that it is free for up to 10 users), since it is used by only a handful of users, such that I do not have to purchase it for all the 210 users, what would be the process ?

[Walter Buggenhout · Accepted solution]

Hi @Shashank Gaurav,

Unfortunately, there is no process for that. Atlassian marketplace pricing is very transparent: an app is always purchased and billed at the same user tier as the product you install it on.

On the app's marketplace listing, you can read the following explanation (which is not specific to this app, but a general practice across all marketplace apps):

Hope this clarifies!

[Alex Koxaras -Relational-]

I confirm what @Walter Buggenhout says.