Retrieving parent ticket custom field information to email automation.

[Kelvin Po Keng Siong]

I have set an automation to send emails to specified users when the child ticket status is changed to DONE.

The automation works. However, I do not know the code to retrieve the information parent issue/ticket.

Custom Field Name = Staff Name = Andrea

If it's parent ticket/issue it would be

{{issue.custom_10157}} access been removed.

Please correct me if I am wrong.

[John Funk]

Hi Kelvin,

Try {{parent.issue.custom_10157}}

[Kelvin Po Keng Siong]

Thanks for the suggestion but it didn't work