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Rovo agent attachment url not resolving

Todd Winton
Contributor
July 24, 2025

I have an agent where an input is a file.  Running the agent directly in rovo works just fine when I manually drop the file in the chat.

However, when I am adding a comment on a work item and click the AI button and then select the agent I get the following:

It seems that there is an issue accessing the file attachment "file name.xlsx" from the work item ABC-123. The URL provided for the file is not resolving correctly.

Please ensure that the file URL is correct and accessible.

 

Is this a known issue?  Is this perhaps permissions related?  If so what permissions do I need to ensure that this will work correctly?

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 24, 2025

Hello, Good day. Please port this query in Rovo community forum as well at https://community.atlassian.com/forums/Rovo-questions/qa-p/rovo-atlassian-intelligence-questions

Todd Winton
Contributor
July 25, 2025

How do I port this query?

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