Rule triggered by other rule actions is not working

[sowjanya gondi]

I have set up 2 automation rules. One rule's action is another rules trigger. And I have also checked the checkbox "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule."

This set up is for some reason not working. Can somebody please check the attached screenshots of both the rules and point out if something is missing for this to work?

[Kristin Lyons]

Under the audit log are you getting any errors or messages?  Are both Automations not working or just one?

[sowjanya gondi]

Hi @Kristin Lyons 

Thank you for your reply. The second rule is not triggering and is very inconsistent. Sometimes I see 'Throttle' as the error under Audit log while sometimes it doesn't even gets triggered. 

The 2 actions that I was trying to do is to clear a field of any existing values and populate it with a new value for a list of issues using JQL as the condition. May be clearing and population as a sequence is a bad idea especially if it applies on multiple issues.

Let me know your thoughts. 

For now I have separated out these 2 actions in to 2 different rules. I have thought through the case and changed the approach.

[Kristin Lyons]

@sowjanya gondi 

Why does the second rule need the box checked "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule."? Can you allow it just to run on it's own?

[sowjanya gondi]

@Kristin Lyons 

I had that because I wanted the second rule to run after the first in sequence. 

[Kristin Lyons]

Try combining them into one rule so after it edits the issue fields it will then do the JQL search and then edit the issue fields again.