SLA Panel Not Visible on Some Jira Issues (Time to SLA App)

[Ayush Pathak]

Hi Team,

I'm using the Time to SLA app to track SLAs in my Jira project. The setup was working fine earlier, and I’ve already configured the correct SLA definitions, filters, and scope.

However, I’ve recently noticed that for some tickets — even though they fall within the correct SLA filter and scope — the SLA panel is not showing up. The panel appears correctly for most issues, but a few tickets don't display it at all, even though they meet all conditions.

Could you please help me understand:

1. Why the SLA panel might not show up for specific issues?

2. Is there any caching, permission, or field configuration that could cause this?

3. How can I troubleshoot or force the SLA panel to reappear?

Would appreciate any guidance or suggestions on how to fix this.

Thanks in advance!

[Marc - Devoteam]

Hi @Ayush Pathak 

View your SLA and see what the goal or goals in the SLA are set to.

Does your issue, which is missing the SLA section fall into any of the goals set in the SLA?

If not, that means you need to review your goal settings in the SLA