SLA PowerBox - reset time in Reopen

Hello, can I ask for advice with setting Reopen event? I need to reset Time to resolution when the state changes from Resolved to Reopen. Currently, my SLA is calculated from the time created.

Thank you.

Petra

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Hi Petra,

SLA PowerBox has 2 SLA agrement types: Status-Based or Event-Based.

Restarting SLA is possible only for Event-Based SLAs. If you use status-based one you need to migrate to event-based.

Hope it clarifies.

Best,

Robert

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Hi Robert,

I use only event type of SLA powerbox.

Best r.

Petra

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SLA PowerBox - reset time in Reopen

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