SLA Time to verification time status disappeared

[jlee]

Initially the SLA "Time to Verification" elapsed time was visible.  A ticket was moved to "Verified" status but the clock did not stop continued counting.

On SLA Goals I added "Verify" as a condition to stop counting (I didn't change anything else). Now the timer is not visible.

Previously the SLA "Time to Verification" was visible.  The only change I made was the Entered Status: Verify circled in the screenshot below.  Now the SLA "Time to Verification" is no longer visible.

In the following screenshot I've circled where the SLA "Time to verification" elapsed time was located but is now missing. How can can I restore visibility to SLA Time to verification?

[Brant Schroeder]

@jlee 

Are you still having this issue?  Can you please share the workflow of the issue if you still are?  I know that if you have an SLA that is applied to a lot of issues and you make a change it might take some time to reindex and apply the change is that what occurred in this instance?