SLA calculator plugin

[Ella Zīle]

Hello!

Have You got SLA calculator plugin to calculate help desk response time for various classes of problems?

Regards,

Ella

[Udo Brand · Accepted solution]

I found two of them in marketplace, one free

https://marketplace.atlassian.com/plugins/lv.ebit.jira.plugins.sladiator

one comercial

https://marketplace.atlassian.com/plugins/com.valiantys.jira.plugins.vertygo.jira-vertygosla-plugin

have not used one of them. So I can't give any recommendation.

[Ella Zīle]

Thank You!

[colleen]

The percentage of the number of tickets where the first responses were sent within the SLA divided by the total number of tickets on which the first responses were sent in a selected time period within the filters on the reports.total time taken to resolve tickets during the selected time period divided by the number of tickets resolved in the selected time period.There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers.The SLA performance goal is the maximum acceptable response time for a monitor. Technically, the delusion score test goal is set on the average time measured from multiple locations at the same time. For example, the SLA goal of 3 seconds means the average response time reported from all monitoring locations should be 3 seconds or less.

[annjohanna]

The process of measuring and monitoring performance versus predetermined service levels can be automated with the use of a SLA Service Level Agreement calculator plugin. Particularly in sectors like IT shipping, and customer service these plugins are essential for businesses that depend on reliable service delivery. According to Meegle and Deviniti. they make it easier to calculate measures like response times, resolution rates, and uptime and may be connected to incentive schemes to recognize and reward teams that reach or surpass targets.

Here's a more detailed look at SLA  calculator plugins.