SLA for IT project

[kousalya palagulla]

Hi,

I would like Tickets in the IT project to go to closed state after the ticket has been in the solved state for 7 days. For service desk projects we usually set this in the SLA but since IT project does not have an SLA option is there a way to configure the mentioned. Thank you in advance.

BR,

Kousalya.

[Mark Segall · Accepted solution]

Hi @kousalya palagulla and welcome to the community!

Yes you can do this with Jira automation which is a free marketplace app if you don't already have it installed.  Here's how it would be done:

• TRIGGER: Scheduled (Daily)

  • Status = Solved and status changed BEFORE startOfDay(-7)

• ACTION: Transition Issue (to Closed)

[kousalya palagulla]

Hey Mark,

I will test this and let you know if i was successful. Thank you for the swift reply!

BR,

Kousalya.

[kousalya palagulla]

Hey Mark,

I put the post function in the workflow with the mentioned query, but the tickets still remained in the solved state and did not go to the closed. Below is the screenshot

May be i did something wrong, could you please suggest, thank you in advance

BR,

Kousalya.

[Mark Segall]

Doing this as a post-function won't work because the post-function will only serve what's going on in that moment.  What I proposed was using the Jira Automation marketplace add on.

https://marketplace.atlassian.com/apps/1211836/automation-for-jira-server-lite?hosting=server&tab=overview