Screen: Ability to add a comment when priority is changed

[Alexey]

Hey, when someone changes an issue priority in our team, he/she need to provide a clarification in a comment about the change.

Is it possible to call a popup Screen (similar to screens you can call during workflow transitions) with a comment block?

For example priority from 4 to 2 with a comment: "We need to hurry! The client introduced a new deadline"

P.s. issue remains in the same status, it's just an update from a reporter (or anyone else).

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Alexey 

You can try to use a self-transition in your workflow that will loop back to the same status and in between you can use a transition screen to capture a comment.

I hope it helps.

Ravi

[Kristin Lyons]

Unfortunately you can only have the comment screen pop up during a transition, but you could certainly utilized Automation to prompt users to add a comment after the priority is changed.  If that would work for you, I could help you set something up.

[Alexey]

@Kristin Lyons 
I think that would be awesome, could you plz share the algorithm or hint on how to call such event?

[Kristin Lyons]

@AlexeyThis is what I set up in my test environment, when the priority changes it will send a slack message but you could easily change it to a Teams message, an email, or even add a comment to the issue.

To start go to your project settings and then go to Automation.  From there you can create a new rule.

[Alexey]

@Kristin LyonsOh, i thought it might be something where you can add your comment. But in your scenario automation will just annoy everyone, including those, who add a clarification comment before priority change.

[Kristin Lyons]

Yes, that is true.  @Ravi Sagar _Sparxsys_ 's solution is probably better, you would create a transition in the workflow maybe call it Update Priority and have the priority and comment fields appear.