Searching ticket by numeric only

[Ellis Barovsky]

Hello,

When we try to search only by the number (because we are not sure of the letters), it gives random results. 

How can we have it in easy way? 

Thanks in advanced 

[Karan Sachdev]

Hey @Ellis Barovsky

You will need the full issue key (example ABC-1234). The first part denotes the project key, and it is important because this clarifies which project the issue (work item) belongs to.

If you search with the numbers only using the search box, the search is equivalent to 

textfields ~ "<issue number>", so it will not return the expected results.

Thanks!

[Tuncay Senturk _Snapbytes_]

Hi @Ellis Barovsky 

Welcome to the Community!

As @Karan Sachdev mentioned, searching by just the issue number is not directly supported through basic or advanced search. Jira expects the full issue key. 

I don't think it will be an easy way to search, but you can use Scriptrunner's issueFieldMatch and provide a regexp for issue key. However, as I mentioned, it may be more difficult and not an easy way.