Security level field not showing in issues or bugs

[Lauren Carr]

We're following this setup process for implementing new security levels for 1 project in Jira Cloud - https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

We can't seem to get the security level field to actually show on the issue or the bug. Here's what we've done so far:

• We have the field telling us it should show on the screen (not hidden) after checking the "Find your field" method through the issue and the bug and checking the screen setup/issue layout section of the project
• We've added users to the security levels so we know those users should be able to view those issues and change the security levels

Are we missing something else to check?

Our goal: Have a certain subset of users be able to change security levels on certain stories so only they would be able to view it. We have some stories that would need to be confidential for 1 team, but we still want visibility across teams and other users on issues they're working on that AREN'T confidential. 

[Mikael Sandberg · Accepted solution]

Have you also updated your permission scheme so that you can set the issue security? If you do not see the pad lock up in the right-hand corner and the field is on the screen then that is what I would check.

[Lauren Carr]

I got it! We did the entire checklist mentioned above and the last step was making sure our default software scheme was also updated to reflect the right role. We had the scheme for the project tied to this default and needed to update that. 

I got to permissions scheme by going to Issues --> (scroll the left-hand menu all the way down) Permission schemes --> Edit permissions

Note: We have permissions set to admins right now just so we could test it out, but we will change this to the right group of users now that we know how to get it to show up on the issue and bugs :) 

Thank you, Mikael!

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Security level is a bit of an odd one.  To get it on a screen, you have to jump through more hoops than other fields.  Some of this is going to be blindingly obvious, and you've already covered it, but I prefer to put the complete list into an answer so that other readers don't miss things!

• Is it on the create/edit screen you want it on in the screen setup?
• is it hidden in the field configuration?
• Have you defined and associated a security scheme with the project?
• Does the user have the permission to set a security level in the project?
• Is the current user set up so that they belong to at least one security level in the scheme?  (Note one real oddity here - if you make the field mandatory and the user does not belong to any level other than "none", they won't see the field!)